ORDER, SHIPPING & RETURN INFORMATION
- Minimum Order:
- $200 minimum on initial orders from new customers
- $100 minimum on reorders from existing customers
- A $10.00 processing fee will be applied to all orders that are below minimum
- Minimum order quantities of selected items are automatically added to the shopping cart.
- Prices and product availability is subject to change without notice. Your receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Notes & Queries reserves the right at any time after receipt of your order to accept or decline your order for any reason.
- Please be sure to include any special instructions or requests on the Checkout Page, such as prepricing requests, reorder tickets, future ship dates, etc.
- International orders are not accepted online. Please contact our Customer Service Department at 410-682-6102 if you are located outside of the United States.
- We accept Visa, MasterCard, American Express and Discover. We also accept C.O.D., prepayment by check, and offer terms with approved credit. Our credit application is available online for your convenience (see Customer Credit below).
- Half Free Freight is available on orders prepaid by check or credit card that are $350 or more, and shipping is within the continental U.S. This offer may be discontinued at any time without notice.
- To establish terms, please submit a completed Notes & Queries Credit Application. You can request a faxed copy by clicking the "Contact Us" link in the upper right hand corner of this page or by calling us at (410) 682-6102. Once you have completed the form, please fax to our office at (410) 682-5397, or mail the form to us at our address below.
Shipping and Returns:
- All orders will be shipped via UPS, unless otherwise specified. Orders qualifying for shipping discounts will be shipped via a method of Notes & Queries choosing.
- Please notify Customer Service of any damage or shortage no later than seven days following receipt of your order, or notify us of any other issues with your order.
Learn about the benefits of becoming a Notes & Queries Advantage Customer!
Notes & Queries is a wholesaler that sells directly to retail businesses. We do not sell direct to consumers. If you are a consumer wishing to buy Notes & Queries products, please contact us for a retailer near you.
Orders placed by non-retail businesses are subject to cancellation.
Notes & Queries looks forward to the opportunity to serve you.
If you have any questions or comments, please feel free to contact us by
phone, fax, mail or email.
Notes & Queries, Inc.
Attention: Credit Department
7110 Golden Ring Road, Suite 108
Baltimore, MD 21221